/**
 * View Enquiry Page
 * Display enquiry details in a clean, minimal SaaS-style design
 */

import React, { useMemo, useState } from "react";
import { useQuery, useMutation, useQueryClient } from "@tanstack/react-query";
import {
  ArrowLeft,
  Mail,
  Phone,
  Calendar,
  MessageSquare,
  Edit,
  ExternalLink,
  MapPin,
  Users,
  Send,
  Loader2,
} from "lucide-react";
import { __ } from "../lib/i18n";
import { toDateValue } from "../lib/dateFormat";
import { apiService } from "../lib/api-client";
import { usePermissions } from "../hooks/usePermissions";
import { Button } from "../components/ui/button";
import { PageHeader } from "../components/common/PageHeader";
import {
  Card,
  CardContent,
  CardHeader,
  CardTitle,
} from "../components/ui/card";
import { ConditionalRender } from "../components/ui/conditional-render";
import { EnquiryReplyAffordance } from "../components/ai/EnquiryReplyAffordance";
import { Badge } from "../components/ui/badge";
import { useNavigate } from "../hooks/useNavigate";
import { Skeleton } from "../components/ui/skeleton";
import { Modal } from "../components/ui/modal";
import { useToast } from "../components/ui/toast";

interface Enquiry {
  id: number;
  name: string;
  email: string;
  phone?: string;
  trip_id?: number;
  trip_title?: string;
  trip_slug?: string;
  message: string;
  travelers_count?: number;
  travel_date?: string;
  status:
    | "new"
    | "pending"
    | "responded"
    | "closed"
    | "converted"
    | ""
    | string;
  created_at: string;
  responded_at?: string;
  response?: string;
}

const ViewEnquiry: React.FC = () => {
  const { can } = usePermissions();
  const { navigate } = useNavigate();
  const queryClient = useQueryClient();
  const { showToast } = useToast();
  const [respondDialogOpen, setRespondDialogOpen] = useState(false);
  const [responseMessage, setResponseMessage] = useState("");

  // Get enquiry id from URL
  const enquiryId = useMemo(() => {
    const params = new URLSearchParams(window.location.search);
    return params.get("id") ? parseInt(params.get("id") || "0") : null;
  }, []);

  // Fetch enquiry data from API
  const {
    data: enquiry,
    isLoading,
    error,
  } = useQuery<Enquiry | null>({
    queryKey: ["enquiry", enquiryId],
    queryFn: async () => {
      if (!enquiryId) return null;
      const response = await apiService.getEnquiry(enquiryId!);
      // Some endpoints return { success, data }, others return the object directly
      return (response as any)?.data ?? response;
    },
    enabled: !!enquiryId && can("yatra_view_enquiries"),
  });

  // Respond mutation
  const respondMutation = useMutation({
    mutationFn: async ({ id, message }: { id: number; message: string }) => {
      return await apiService.respondToEnquiry(id, { response: message });
    },
    onSuccess: () => {
      queryClient.invalidateQueries({ queryKey: ["enquiry", enquiryId] });
      setRespondDialogOpen(false);
      setResponseMessage("");
      showToast(__("Response sent successfully.", "yatra"), "success");
    },
  });

  const formatDate = (dateString: string) => {
    // toDateValue: a date-only travel_date must not roll back a day in a
    // behind-UTC zone (datetime values like created_at pass through unchanged).
    return toDateValue(dateString).toLocaleDateString("en-US", {
      weekday: "long",
      year: "numeric",
      month: "long",
      day: "numeric",
    });
  };

  const getStatusBadge = (status: string) => {
    const statusMap: Record<string, { className: string; label: string }> = {
      new: {
        className:
          "bg-blue-100 text-blue-700 dark:bg-blue-900/20 dark:text-blue-400",
        label: __("New", "yatra"),
      },
      pending: {
        className:
          "bg-orange-100 text-orange-700 dark:bg-orange-900/20 dark:text-orange-400",
        label: __("Pending", "yatra"),
      },
      responded: {
        className:
          "bg-yellow-100 text-yellow-700 dark:bg-yellow-900/20 dark:text-yellow-400",
        label: __("Responded", "yatra"),
      },
      converted: {
        className:
          "bg-green-100 text-green-700 dark:bg-green-900/20 dark:text-green-400",
        label: __("Converted", "yatra"),
      },
      closed: {
        className:
          "bg-gray-100 text-gray-700 dark:bg-gray-700 dark:text-gray-400",
        label: __("Closed", "yatra"),
      },
    };

    const statusInfo = statusMap[status] || {
      className:
        "bg-gray-100 text-gray-700 dark:bg-gray-700 dark:text-gray-400",
      label: status,
    };

    return (
      <Badge className={`text-sm ${statusInfo.className}`}>
        {statusInfo.label}
      </Badge>
    );
  };

  const handleBack = () => {
    navigate({ subpage: "enquiries" });
  };

  const handleEdit = () => {
    if (enquiryId) {
      navigate({ subpage: "enquiries", action: "edit", id: enquiryId });
    }
  };

  const handleViewTrip = () => {
    if (enquiry?.trip_id) {
      navigate({
        subpage: "trips",
        tab: "all",
        action: "edit",
        id: enquiry.trip_id,
      });
    }
  };

  const handleRespond = () => {
    setResponseMessage("");
    setRespondDialogOpen(true);
  };

  const sendResponse = () => {
    if (enquiryId && responseMessage.trim()) {
      respondMutation.mutate({
        id: enquiryId,
        message: responseMessage,
      });
    }
  };

  if (isLoading) {
    return (
      <div className="space-y-3">
        <PageHeader
          title={__("Enquiry Details", "yatra")}
          actions={
            <div className="flex items-center gap-2">
              <Skeleton className="h-10 w-24" />
              <Skeleton className="h-10 w-32" />
            </div>
          }
        />
        <div className="grid grid-cols-1 lg:grid-cols-3 gap-3">
          <div className="lg:col-span-2 space-y-3">
            <Card>
              <CardHeader className="pb-2">
                <div className="flex items-center justify-between">
                  <Skeleton className="h-5 w-40" />
                  <Skeleton className="h-6 w-20 rounded-full" />
                </div>
              </CardHeader>
              <CardContent className="space-y-4">
                <div>
                  <Skeleton className="h-3 w-16 mb-2" />
                  <Skeleton className="h-24 w-full rounded-lg" />
                </div>
                <div className="grid grid-cols-1 md:grid-cols-2 gap-4 pt-4 border-t border-gray-200 dark:border-gray-700">
                  <div>
                    <Skeleton className="h-3 w-32 mb-2" />
                    <Skeleton className="h-5 w-16" />
                  </div>
                  <div>
                    <Skeleton className="h-3 w-36 mb-2" />
                    <Skeleton className="h-5 w-40" />
                  </div>
                </div>
              </CardContent>
            </Card>
          </div>
          <div className="space-y-3">
            <Card>
              <CardHeader className="pb-2">
                <Skeleton className="h-5 w-24" />
              </CardHeader>
              <CardContent className="space-y-3">
                <Skeleton className="h-5 w-32" />
                <Skeleton className="h-4 w-48" />
                <Skeleton className="h-4 w-36" />
              </CardContent>
            </Card>
            <Card>
              <CardHeader className="pb-2">
                <Skeleton className="h-5 w-20" />
              </CardHeader>
              <CardContent className="space-y-3">
                <div>
                  <Skeleton className="h-3 w-20 mb-2" />
                  <Skeleton className="h-5 w-40" />
                </div>
              </CardContent>
            </Card>
          </div>
        </div>
      </div>
    );
  }
  if (error || !enquiry) {
    return (
      <div className="space-y-3">
        <PageHeader
          title={__("Enquiry Not Found", "yatra")}
          actions={
            <Button
              variant="outline"
              onClick={handleBack}
              className="flex items-center gap-2"
            >
              <ArrowLeft className="w-4 h-4" />
              {__("Back to Enquiries", "yatra")}
            </Button>
          }
        />
        <Card>
          <CardContent className="p-8 text-center text-red-500">
            {__(
              "Enquiry not found or you do not have permission to view it.",
              "yatra",
            )}
          </CardContent>
        </Card>
      </div>
    );
  }

  return (
    <div className="space-y-3">
      <PageHeader
        title={__("Enquiry Details", "yatra")}
        description={__("View complete enquiry information", "yatra")}
        actions={
          <div className="flex items-center gap-2">
            <Button
              variant="outline"
              onClick={handleBack}
              className="flex items-center gap-2"
            >
              <ArrowLeft className="w-4 h-4" />
              {__("Back", "yatra")}
            </Button>
            <ConditionalRender capability="yatra_respond_to_enquiries">
              <div className="flex items-center gap-2">
                {enquiry.status !== "responded" &&
                  enquiry.status !== "closed" && (
                    <Button
                      variant="outline"
                      onClick={handleRespond}
                      className="flex items-center gap-2 text-blue-600 border-blue-300 hover:bg-blue-50 dark:text-blue-400 dark:border-blue-700 dark:hover:bg-blue-900/20"
                    >
                      <Send className="w-4 h-4" />
                      {__("Send Response", "yatra")}
                    </Button>
                  )}
                <Button
                  onClick={handleEdit}
                  className="flex items-center gap-2"
                >
                  <Edit className="w-4 h-4" />
                  {__("Edit Enquiry", "yatra")}
                </Button>
              </div>
            </ConditionalRender>
          </div>
        }
      />

      <ConditionalRender capability="yatra_view_enquiries">
        <div className="grid grid-cols-1 lg:grid-cols-3 gap-3">
          {/* Main Content */}
          <div className="lg:col-span-2 space-y-3">
            {/* Enquiry Information */}
            <Card>
              <CardHeader className="pb-2">
                <div className="flex items-center justify-between">
                  <CardTitle className="text-base">
                    {__("Enquiry Information", "yatra")}
                  </CardTitle>
                  {getStatusBadge(enquiry.status)}
                </div>
              </CardHeader>
              <CardContent className="space-y-4">
                <div>
                  <label className="text-xs font-medium text-gray-500 dark:text-gray-400 uppercase tracking-wide mb-2 block">
                    {__("Message", "yatra")}
                  </label>
                  <div className="flex items-start gap-2 p-3 bg-gray-50 dark:bg-gray-800 rounded-lg">
                    <MessageSquare className="w-4 h-4 text-gray-400 mt-0.5 flex-shrink-0" />
                    <p className="text-sm text-gray-700 dark:text-gray-300 whitespace-pre-wrap flex-1">
                      {enquiry.message}
                    </p>
                  </div>
                </div>

                <div className="grid grid-cols-1 md:grid-cols-2 gap-4 pt-4 border-t border-gray-200 dark:border-gray-700">
                  {enquiry.travelers_count && (
                    <div>
                      <label className="text-xs font-medium text-gray-500 dark:text-gray-400 uppercase tracking-wide">
                        {__("Number of Travelers", "yatra")}
                      </label>
                      <div className="mt-1 flex items-center gap-2">
                        <Users className="w-4 h-4 text-gray-400" />
                        <p className="text-sm font-medium text-gray-900 dark:text-white">
                          {enquiry.travelers_count}
                        </p>
                      </div>
                    </div>
                  )}
                  {enquiry.travel_date && (
                    <div>
                      <label className="text-xs font-medium text-gray-500 dark:text-gray-400 uppercase tracking-wide">
                        {__("Preferred Travel Date", "yatra")}
                      </label>
                      <div className="mt-1 flex items-center gap-2">
                        <Calendar className="w-4 h-4 text-gray-400" />
                        <p className="text-sm font-medium text-gray-900 dark:text-white">
                          {formatDate(enquiry.travel_date)}
                        </p>
                      </div>
                    </div>
                  )}
                </div>

                {enquiry.response && (
                  <div className="pt-4 border-t border-gray-200 dark:border-gray-700">
                    <label className="text-xs font-medium text-gray-500 dark:text-gray-400 uppercase tracking-wide mb-2 block">
                      {__("Response", "yatra")}
                    </label>
                    <p className="text-sm text-gray-700 dark:text-gray-300 whitespace-pre-wrap">
                      {enquiry.response}
                    </p>
                  </div>
                )}
              </CardContent>
            </Card>

            {/* Trip Information */}
            {enquiry.trip_title && (
              <Card>
                <CardHeader className="pb-2">
                  <div className="flex items-center justify-between">
                    <CardTitle className="text-base">
                      {__("Related Trip", "yatra")}
                    </CardTitle>
                    {enquiry.trip_id && (
                      <Button
                        variant="ghost"
                        size="sm"
                        onClick={handleViewTrip}
                        className="flex items-center gap-1.5 text-sm"
                      >
                        {__("View Trip", "yatra")}
                        <ExternalLink className="w-3.5 h-3.5" />
                      </Button>
                    )}
                  </div>
                </CardHeader>
                <CardContent className="space-y-4">
                  <div>
                    <label className="text-xs font-medium text-gray-500 dark:text-gray-400 uppercase tracking-wide">
                      {__("Trip", "yatra")}
                    </label>
                    <div className="mt-1 flex items-center gap-2">
                      <MapPin className="w-4 h-4 text-gray-400" />
                      <p className="text-sm font-medium text-gray-900 dark:text-white">
                        {enquiry.trip_title}
                      </p>
                    </div>
                  </div>
                </CardContent>
              </Card>
            )}
          </div>

          {/* Sidebar */}
          <div className="space-y-3">
            {/* Customer Information */}
            <Card>
              <CardHeader className="pb-2">
                <CardTitle className="text-base">
                  {__("Customer", "yatra")}
                </CardTitle>
              </CardHeader>
              <CardContent className="space-y-3">
                <div>
                  <p className="text-sm font-medium text-gray-900 dark:text-white">
                    {enquiry.name}
                  </p>
                </div>
                <div className="flex items-center gap-2 text-sm text-gray-600 dark:text-gray-400">
                  <Mail className="w-4 h-4" />
                  <span>{enquiry.email}</span>
                </div>
                {enquiry.phone && (
                  <div className="flex items-center gap-2 text-sm text-gray-600 dark:text-gray-400">
                    <Phone className="w-4 h-4" />
                    <span>{enquiry.phone}</span>
                  </div>
                )}
              </CardContent>
            </Card>

            {/* Enquiry Timeline */}
            <Card>
              <CardHeader className="pb-2">
                <CardTitle className="text-base">
                  {__("Timeline", "yatra")}
                </CardTitle>
              </CardHeader>
              <CardContent className="space-y-3">
                <div>
                  <label className="text-xs font-medium text-gray-500 dark:text-gray-400 uppercase tracking-wide">
                    {__("Submitted", "yatra")}
                  </label>
                  <p className="mt-1 text-sm text-gray-900 dark:text-white">
                    {formatDate(enquiry.created_at)}
                  </p>
                </div>
                {enquiry.responded_at && (
                  <div>
                    <label className="text-xs font-medium text-gray-500 dark:text-gray-400 uppercase tracking-wide">
                      {__("Responded", "yatra")}
                    </label>
                    <p className="mt-1 text-sm text-gray-900 dark:text-white">
                      {formatDate(enquiry.responded_at)}
                    </p>
                  </div>
                )}
              </CardContent>
            </Card>
          </div>
        </div>
      </ConditionalRender>

      {/* Respond Dialog via shared Modal */}
      <Modal
        isOpen={respondDialogOpen && !!enquiry}
        onClose={() => {
          if (!respondMutation.isPending) setRespondDialogOpen(false);
        }}
        title={__("Respond to Enquiry", "yatra")}
        description={
          enquiry ? (
            <span>
              {__("Send a response to", "yatra")}{" "}
              <strong>{enquiry.name}</strong>
            </span>
          ) : null
        }
        size="md"
        footer={
          <div className="flex gap-2 justify-end">
            <Button
              variant="outline"
              onClick={() => setRespondDialogOpen(false)}
              disabled={respondMutation.isPending}
            >
              {__("Cancel", "yatra")}
            </Button>
            <Button
              onClick={sendResponse}
              disabled={respondMutation.isPending || !responseMessage.trim()}
            >
              {respondMutation.isPending ? (
                <>
                  <Loader2 className="w-4 h-4 mr-2 animate-spin" />
                  {__("Sending...", "yatra")}
                </>
              ) : (
                <>
                  <Send className="w-4 h-4 mr-2" />
                  {__("Send Response", "yatra")}
                </>
              )}
            </Button>
          </div>
        }
      >
        {enquiry && (
          <div className="space-y-4">
            {/* Customer Info */}
            <div className="bg-gray-50 dark:bg-gray-800 rounded-lg p-3 space-y-2">
              <div className="flex items-center gap-2 text-sm">
                <Mail className="w-4 h-4 text-gray-400" />
                <span className="text-gray-600 dark:text-gray-400">
                  {enquiry.email}
                </span>
              </div>
              {enquiry.trip_title && (
                <div className="flex items-center gap-2 text-sm">
                  <MapPin className="w-4 h-4 text-gray-400" />
                  <span className="text-gray-600 dark:text-gray-400">
                    {enquiry.trip_title}
                  </span>
                </div>
              )}
              <div className="text-sm text-gray-500 dark:text-gray-400 border-t border-gray-200 dark:border-gray-700 pt-2 mt-2">
                <strong>{__("Original Message:", "yatra")}</strong>
                <p className="mt-1 text-gray-600 dark:text-gray-400">
                  {enquiry.message}
                </p>
              </div>
            </div>

            {/* Response Message — label + AI sparkle on the same
                row so the operator sees the "Generate with AI"
                option right where they're about to type. Uses the
                same EnquiryReplyAffordance component the admin
                EnquiryForm uses, so behavior (Generate / Warmer /
                Shorter variants, sensitive-data toggle) is identical
                across the two surfaces. */}
            <div>
              <div className="mb-1.5 flex items-center justify-between gap-2">
                <label className="block text-sm font-medium text-gray-700 dark:text-gray-300">
                  {__("Your Response", "yatra")}{" "}
                  <span className="text-red-500">*</span>
                </label>
                {enquiryId && (
                  <EnquiryReplyAffordance
                    enquiryId={Number(enquiryId)}
                    value={responseMessage}
                    onAccept={(text) => setResponseMessage(text)}
                  />
                )}
              </div>
              <textarea
                value={responseMessage}
                onChange={(e) => setResponseMessage(e.target.value)}
                placeholder={__("Type your response here...", "yatra")}
                className="w-full px-3 py-2 border border-gray-300 dark:border-gray-600 rounded-lg bg-white dark:bg-gray-800 text-gray-900 dark:text-white placeholder-gray-400 focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-transparent resize-none"
                rows={5}
                disabled={respondMutation.isPending}
              />
            </div>

            {respondMutation.isError && (
              <div className="p-3 bg-red-50 dark:bg-red-900/20 border border-red-200 dark:border-red-800 rounded-lg text-sm text-red-600 dark:text-red-400">
                {respondMutation.error?.message ||
                  __("Failed to send response. Please try again.", "yatra")}
              </div>
            )}
          </div>
        )}
      </Modal>
    </div>
  );
};

export default ViewEnquiry;
