# Support

## Before You Ask for Help

Check these common solutions first:

1. **Update to the latest version** of the plugin, WordPress, and PHP
2. **Verify you're using a block theme** (classic themes aren't supported)
3. **Check the [FAQ](https://wordpress.org/plugins/post-formats-for-block-themes/#faq)** on WordPress.org
4. **Search [existing issues](https://github.com/courtneyr-dev/post-formats-for-block-themes/issues)** on GitHub
5. **Test with a default theme** (Twenty Twenty-Five) and no other plugins to rule out conflicts

## Support Channels

### General Support (Users)

Use the **[WordPress.org Support Forums](https://wordpress.org/support/plugin/post-formats-for-block-themes/)** for:

- Installation and activation help
- Configuration questions
- Theme compatibility issues
- Format pattern behavior questions
- Chat Log block usage

### Bug Reports (Users and Developers)

Use **[GitHub Issues](https://github.com/courtneyr-dev/post-formats-for-block-themes/issues/new?template=bug_report.md)** for:

- Confirmed bugs with reproduction steps
- JavaScript errors in the block editor
- PHP errors or warnings
- Broken functionality after updates

### Feature Requests

Use **[GitHub Issues](https://github.com/courtneyr-dev/post-formats-for-block-themes/issues/new?template=feature_request.md)** for:

- New format pattern ideas
- Chat Log block improvements
- Developer API additions
- Integration suggestions

### Security Vulnerabilities

See [SECURITY.md](SECURITY.md) for responsible disclosure instructions. **Do not open public issues for security vulnerabilities.**

## What to Include in Your Report

Provide these details so we can help you faster:

- **WordPress version** (e.g., 6.9.1)
- **PHP version** (e.g., 8.2)
- **Plugin version** (e.g., 1.2.0)
- **Theme name** (must be a block theme)
- **Browser and version** (e.g., Chrome 120)
- **Steps to reproduce** the issue
- **Expected behavior** vs. **actual behavior**
- **Screenshots or screen recordings** if it's a visual issue
- **Browser console errors** (open with F12 or Cmd+Option+I)
- **PHP error log entries** if applicable

## Response Times

- **WordPress.org forums**: Best effort, typically within a few days
- **GitHub issues**: Triaged within 1 week
- **Security reports**: Acknowledged within 48 hours (see [SECURITY.md](SECURITY.md))

## This Plugin Does Not Support

- Classic (non-block) themes
- WordPress versions below 6.9
- PHP versions below 7.4
- Multisite network-level configuration (per-site activation works fine)