===LiveAgent - Live chat & Helpdesk=== Contributors: jurajsim Tags: Chat, Facebook, forum, help desk, help desk software, knowledgebase, live agent software, live chat, live chat software, liveagent, mail handler, mails, online support, phone, qualityunit, social, support, twilio, twitter, liveagent, online chat, qualityunit, zopim Requires at least: 3.0.1 Tested up to: 5.3.2 Stable tag: 4.3.1 License: GPL3 - http://gplv3.fsf.org/ LiveAgent is the most affordable WordPress live chat, help desk, ticketing system, voice chat & social desk for your website. == Description == Do you want to engage with your website visitors through live chat? Do you want to handle email tickets, answer voice calls, respond to Tweets or Facebook messages, and create and manage your knowledge base from one place? With LiveAgent [Live Chat](https://www.liveagent.com/live-chat-software/#wordpress) & [Help desk software](https://www.liveagent.com/help-desk-software/#wordpress), you are just one click away. LiveAgent is a powerful all-in-one customer support software used by small and medium-sized businesses. Installation is fast and easy -- no coding skills are required. = LiveAgent Explained in 1 Minute = [vimeo https://vimeo.com/260761719] = LiveAgent Features = LiveAgent currently offers 179+ features, and we are adding more on regular basis. The main features are listed below: 1. **[Live Chat](https://www.liveagent.com/live-chat-software/#wordpress)** Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales. 2. **[Help Desk](https://www.liveagent.com/help-desk-software/#wordpress)** Your customers can reach you by email (you can scan unlimited number of mail accounts and sort emails into multiple departments) With LiveAgent you can answer emails just as fast as if you were chatting with your customers. 3. **[Customer Portal](https:/www.liveagent.com/features/customer-portal/#wordpress)** In case your support is not online, your customers can leave you an offline message, which can be answered later by email. 4. **[Facebook](https://www.liveagent.com/features/facebook/#wordpress)** Connecting with Facebook enables you to respond to Facebook messages, posts, mentions and comments directly from your LiveAgent dashboard. 5. **[Twitter](https://www.liveagent.com/features/twitter/#wordpress)** Connecting with Twitter enables you to monitor your brand through tracked keywords and page mentions. You can also respond to Tweets from your LiveAgent dashboard. 6. **[Knowledge Base & Forum](https://www.liveagent.com/features/knowledge-base/#wordpress)** Create categories in your customer portal based on your products, services or types of customers. Add knowledge base articles, forums or feedback boards. Create knowledge base search widgets, and provide customers with easy access to your knowledge base articles. LiveAgent enables you to view your full conversation history and also gives you a full overview of your customer interactions on one page. = Plugin features = * Integrates WordPress with [live chat software](https://www.liveagent.com/live-chat-software/#wordpress) * Instantly adds a chat button to your WordPress pages, no HTML or coding required * Multilingual support (39 languages available) = Comparisons = * [LiveAgent alternatives](https://www.liveagent.com/live-agent-alternatives/#wordpress) == Installation == No HTML knowledge is required to set up this plugin. Integration takes less than 3 minutes. You can also visit our step-by-step guide that will help you install the plugin. Here is the basic guide: 1. Unzip `liveagent.zip` to the directory `/wp-content/plugins/liveagent` 2. Activate LiveAgent plugin 3. Create trial account or install LiveAgent on your own server 4. Set account user credentials in menu "LiveAgent" 5. Go to menu LiveAgent. Choose the button you'd like to have online on your website and click Save. 6. Go to the LiveAgent admin panel and start answering chats and emails from your website visitors. == Frequently Asked Questions == = What is LiveAgent? = LiveAgent is a [customer support software](https://www.liveagent.com/#wordpress). The LiveAgent WordPress plugin automatically adds a LiveAgent chat widget to your WordPress website. = Is this plugin available in my language? = From version 3.0.0 the plugin supports translations to any language that WordPress supports. If you have time and want to help us improve our plugin feel free to [Make your own translation](http://support.qualityunit.com/634703-Making-custom-translation) and send it to us. We will add it to the next plugin release. == Screenshots == 1. Creating a LiveAgent account 2. Example of a running chat from visitor's view 3. Screenshot from the application - Tickets grid 4. What you'll see after you connect an account 5. LiveAgent dashboard and leaderboards of your support agents 6. Example of a Knowledge Base generated by LiveAgent == Changelog == = 4.3.1 = * fixed PHP notices * minor change to logic when you switch between 2 different LiveAgent accounts = 4.3.0 = * setup options explicitly asks for API version 1 * function get_currentuserinfo() replaced with wp_get_current_user() * direct cURL use replaced with WP HTTP API = 4.2.6 = * fatal error fixed = 4.2.5 = * PHP7 compatibility fix * readme file update = 4.2.4 = * minor fixes = 4.2.3 = * PHP7 compatibility * default chat button fixed = 4.2.2 = * LiveAgent account creation bugfix = 4.2.1 = * Directory name changed = 4.2.0 = * new API for new account creation * a small design fix = 4.1.9 = * usage of improper WP_PLUGIN_URL fixed with SSL sensitive plugins_url() function = 4.1.8 = * automatic secure connection support for hosted accounts = 4.1.7 = * Error displaying fixed * Specific API errors handling * Connect button fix = 4.1.6 = * New approach to creating trial accounts = 4.1.5 = * New screenshots = 4.1.4 = * internal values for signup form changed = 4.1.3 = * backward compatibility code added = 4.1.2 = * minor bug fixes = 4.1.0 = * tested on WP 4.3.1 * New design! * New login and signup approach * Easy way of choosing and selecting a button for your site * Easy way of adding prechat details * Third party tools removed from plugin = 4.0.4 = * tested on WP 4.2.2 * signup now points to default LiveAgent signup location = 4.0.1 = * remove deprecated code = 4.0.0 = * do not allow automatic domain suggestion if automatic detection fails * every new account on ladesk.com domain is now 14 days trial = 3.0.9 = * add compatibility for WP 3.8.1 = 3.0.8 = * fixed some issues in code = 3.0.7 = * add compatibility to WordPress 3.7.1 = 3.0.4 = * add compatibility to WordPress 3.5 = 3.0.3 = * transaltion fixes * nicer screenshots = 3.0.2 = * add hungarian translation = 3.0.1 = * add slovak translation = 3.0.0 = * use native Wordpress ui * user experience enhancements * better settings handling * better user privileges handling * internalization support = 2.0.1 = * readme changes only = 2.0.0 = * code refactoring * simplification of user interface and code complexity = 1.2.11 = * fixed not functional signup = 1.2.10 = * internal speed up * compatible with Wordpress 3.3.1 = 1.2.9 = * internal improvements = 1.2.5 = * bugfixes with delayed account creation problem = 1.2.4 = * bugfixes = 1.2.3 = * fixed empty buttons grid after signup * added one screenshot = 1.2.2 = * bugfixes = 1.2.1 = * bugfixes * new screenshots = 1.2.0 = * added account creation wizard = 1.1.5 = * short description update = 1.1.4 = * fix error with logout from agent panel = 1.1.3 = * add test classes, now all new code should be unit-tested * add support for showing Visitors on WordPress page as table in Dashboard * show notification to admin if no chat button is enabled = 1.1.2 = * fix: Fatal error: Class 'La_Lang' not found in C:\wamp\www\wordpress\wp-content\plugins\liveagent\PhpApi.class.php on line 65 = 1.1.1 = * minor bugfixes = 1.1.0 = * speed optimisations * advanced algorithm that inserts buttons into sidebars, should be independent from theme * fixed crash when theme not using sidebars (only float buttons can be used then) = 1.0.8 = * minor code changes = 1.0.7 = * fatal error fix with inexistent function = 1.0.6 = * automatically add http to domain name if it do not already contains it * minor account screen positions change = 1.0.5 = * minor bugfixes = 1.0.4 = * minor bugfixes = 1.0.4 = * look & feel change = 1.0.3 = * tested for wordpress 3.1.3 and 3.2 beta = 1.0.2 = * minor Bugfixes * fewer requests to LiveAgent installation = 1.0.1 = * Bugfixes on plugin startup = 1.0.0 = * first release == Arbitrary section == Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used. If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@ladesk.com. == Upgrade Notice == **Upgrade from 1.2.X to 2.0.X:** Buttons table was removed. User now can input button code from application. First enabled button code will be automatically inserted after upgrade. Widgets were removed completely (they will be added later). Ajax calls were fixed. Plugin now uses WP jQuery instead of its own. == Localizations == This plugin is currently localized in the following languages: * English (en_EN) * Slovak (sk_SK) * Hungarian (hu_HU)