#admin-kanzu-support-desk,.admin-ksd-title{position:relative}#ksd-blog-notifications,.ceo-caricature,.more_nav{position:absolute;right:0}.admin-ksd-title h2,.ksd-misc-value,.ksd-post-status-display{text-transform:capitalize}#admin-kanzu-support-desk .ui-helper-reset{border:0;font-size:100%;line-height:1.3;list-style:none;margin:0;outline:0;padding:0;text-decoration:none}#admin-kanzu-support-desk .ui-widget-content{background-color:#f1f1f1;color:#222}#admin-kanzu-support-desk .ui-widget{font-family:"Open Sans",sans-serif;font-size:13px;line-height:1.4em}.admin-ksd-title{padding-left:15px}.ceo-caricature{background-image:url(../images/ceo_caricature.png);background-repeat:no-repeat;width:120px;height:131px;top:0;background-color:none}.ksd-so-far,.ksd-start-intro{width:50%;text-align:center}.more_nav{height:38px;top:0;width:42px;cursor:pointer}.more_nav img.active,.more_nav img:hover{background-color:#FFF}#ksd_dashboard_chart{width:100%;max-width:1120px;min-width:600px}#ksd-blog-notifications{background:url(../images/notifications_bg.png) repeat-y;display:none;min-height:100%;padding:10px 20px 0;width:228px;z-index:99}#ksd-blog-notifications a.post-title{color:#2ea2cc;font-size:14px;text-decoration:none;text-transform:capitalize;width:100%}#ksd-blog-notifications a.excerpt{text-decoration:none}#ksd-blog-notifications a.excerpt:hover{color:#2ea2cc}#ksd-blog-notifications .date-published{border-top:1px solid #ccc;color:#999;float:left;font-size:.8em;margin:1px 0 5px;width:100%}#admin-kanzu-support-desk div.admin-ksd-container{border-bottom:medium none;border-right:medium none;border-left:medium none;border-top:1px solid #E5E5E5;margin:10px 0;padding:0;width:100%;background-image:url(../images/nav_bg.jpg);background-repeat:repeat-y;background-position:left top;background-color:#F1F1F1}#admin-kanzu-support-desk ul.ui-tabs-nav{background-color:#e7e7e7;background-image:none;border:none;float:left;width:6%}#ticket-tabs ul.ui-tabs-nav{background-color:#EFEFEF;position:absolute;top:-35px;width:60%}#admin-kanzu-support-desk ul.ui-tabs-nav li{text-align:center}#admin-kanzu-support-desk #ticket-tabs ul.ui-tabs-nav li{background:none;border:none;border-radius:0;-webkit-border-radius:0;-moz-border-radius:0;margin:0;padding:0}#tickets .ui-tabs ul.ui-tabs-nav li a.ui-tabs-anchor{padding:0 .2em;color:#0074a2}#tickets .ui-tabs ul.ui-tabs-nav li.ui-state-active,#tickets .ui-tabs ul.ui-tabs-nav li.ui-state-active a.ui-tabs-anchor{color:#000;font-weight:700}.ticket-actions-top-menu{background-color:#0074a2;border-radius:5px;color:#fff;left:255px;padding:2px 10px;position:fixed;top:130px}#tabs .ticket-actions-top-menu a{color:#fff;text-decoration:none}.ticket-actions-top-menu ul li{cursor:pointer}.ticket-actions-top-menu ul li:hover{text-decoration:underline}#admin-kanzu-support-desk .admin-ksd-content{float:left;margin-top:0;padding-left:1%;padding-top:0;width:90%}#admin-kanzu-support-desk div#tickets{padding-left:0}#admin-kanzu-support-desk .ui-state-active a,#admin-kanzu-support-desk .ui-widget-content .ui-state-active a,#admin-kanzu-support-desk .ui-widget-header .ui-state-active a{color:#FFF}#admin-kanzu-support-desk .ui-state-default,#admin-kanzu-support-desk .ui-widget-content .ui-state-default,#admin-kanzu-support-desk .ui-widget-header .ui-state-default{background:url(../images/accordion_header_bg.png) 50% 50% repeat-x #e6e6e6;border:1px solid #d3d3d3;color:#555;font-weight:400}#admin-kanzu-support-desk .ui-state-active,#admin-kanzu-support-desk .ui-widget-content .ui-state-active,#admin-kanzu-support-desk .ui-widget-header .ui-state-active{background:#2ea2cc;color:#FFF;border:1px solid #aaa;font-weight:400}#new-ticket label,.ksd-misc-value{font-weight:700}#admin-kanzu-support-desk .ui-accordion .ui-accordion-header{cursor:pointer;display:block;margin-top:2px;min-height:0;padding:.5em .5em .5em .7em;position:relative}#admin-kanzu-support-desk .ui-accordion .ui-accordion-icons{padding-left:2.2em}#admin-kanzu-support-desk .ui-accordion .ui-accordion-content{border-color:transparent #aaa #aaa;border-style:none solid solid;border-width:0 1px 1px;overflow:auto;padding:1em 2.2em}#admin-kanzu-support-desk .ui-accordion .ui-accordion-header .ui-accordion-header-icon{left:.5em;margin-top:-8px;position:absolute;top:50%}#admin-kanzu-support-desk .ui-icon-triangle-1-s{background-position:-35px 2px}#admin-kanzu-support-desk .ui-icon{background-repeat:no-repeat;display:block;overflow:hidden;text-indent:-99999px;height:16px;width:16px}#admin-kanzu-support-desk .ui-state-active .ui-icon,#admin-kanzu-support-desk .ui-state-default .ui-icon{background-image:url(../images/arrows.png)}#admin-kanzu-support-desk .ui-icon-triangle-1-e{background-position:-3px 2px}#admin-kanzu-support-desk .ui-corner-all,#admin-kanzu-support-desk .ui-corner-bottom,#admin-kanzu-support-desk .ui-corner-br,#admin-kanzu-support-desk .ui-corner-right{border-bottom-right-radius:4px}#admin-kanzu-support-desk .ui-corner-all,#admin-kanzu-support-desk .ui-corner-bl,#admin-kanzu-support-desk .ui-corner-bottom,#admin-kanzu-support-desk .ui-corner-left{border-bottom-left-radius:4px}#admin-kanzu-support-desk .ui-corner-all,#admin-kanzu-support-desk .ui-corner-right,#admin-kanzu-support-desk .ui-corner-top,#admin-kanzu-support-desk .ui-corner-tr{border-top-right-radius:4px}#admin-kanzu-support-desk .ui-corner-all,#admin-kanzu-support-desk .ui-corner-left,#admin-kanzu-support-desk .ui-corner-tl,#admin-kanzu-support-desk .ui-corner-top{border-top-left-radius:4px}#admin-kanzu-support-desk .ui-tabs .ui-tabs-nav .ui-tabs-anchor{padding:.5em 0}#ksd-feedback textarea{width:99%}ul.ksd-top-nav{margin:0;padding:0;position:absolute;left:70px;top:-35px}ul.ksd-top-nav li{display:inline;padding:0 10px;position:relative}ul.ksd-top-nav li ul.ksd_agent_list,ul.ksd-top-nav li ul.severity,ul.ksd-top-nav li ul.status{left:0;margin-top:5px;position:absolute;top:100%}ul.ksd-top-nav li ul.ksd_agent_list li,ul.ksd-top-nav li ul.severity li,ul.ksd-top-nav li ul.status li{background-color:#fff;cursor:pointer;float:left;line-height:2em;margin:0;padding:2px 0 0 10px;width:100%;border-right:1px solid #CCC;border-left:1px solid #CCC}ul.ksd-top-nav li ul.ksd_agent_list li:hover,ul.ksd-top-nav li ul.severity li:hover,ul.ksd-top-nav li ul.status li:hover{background-color:#2ea2cc;color:#FFF}#ticket-tabs .admin-ksd-tickets-content{width:100%;padding-top:0;padding-left:0}.ksd-ticket-extras{position:absolute;right:0;top:-35px;width:40%}.ksd-pagination-field{float:left;width:23%}.ksd-ticket-refresh{cursor:pointer;float:left;height:24px;text-align:center;width:7%}.ksd-ticket-refresh button.button,.ksd-ticket-refresh button.button:focus,.ksd-ticket-refresh button.button:hover{background-image:url(../images/icons/refresh.png);background-repeat:no-repeat;background-position:center}#admin-kanzu-support-desk div.admin-ksd-tickets-container{border:none;width:100%}.admin-ksd-tickets-content{float:left;width:70%}#admin-kanzu-support-desk div.ksd-loading-tickets{background-image:url(../images/loading.gif);background-repeat:no-repeat;background-position:center;min-height:350px;z-index:10000;position:relative;width:100%;height:100%}.new-ticket{background-color:#2ea2cc;border:1px solid #fff;color:#fff;padding:5px 40px;position:absolute;right:20px;top:0}a.new-ticket{text-decoration:none}a.new-ticket:hover{color:#333}.ksd-new-ticket{margin-top:25px}a.ksd-new-ticket-cc{color:#2ea2cc;line-height:35px;position:absolute;right:10px;top:5px}a.ksd-new-ticket-cc:visited{color:#2ea2cc}#new-ticket input{height:35px;border:1px solid #d3d3d3;margin:5px 0;float:left}#new-ticket select{width:30%;border:1px solid #d3d3d3}ul#ksd_attachments,ul#ksd_attachments-single-ticket{width:100%;float:left;margin:5px auto}ul#ksd_attachments li,ul#ksd_attachments-single-ticket li{background-color:#fafafa;background-image:url(../images/icons/attachment.png);background-position:10px center;background-repeat:no-repeat;border:1px solid #dcdcdc;line-height:30px;padding-left:30px}.ksd-close-dialog{background-image:url(../images/icons/close_dialog.png);background-position:center center;background-repeat:no-repeat;cursor:pointer;float:right;height:30px;margin-left:30px;width:32px}.ksd-cc,.ksd-message,.ksd-subject,.ksd-tags{width:100%}.ksd-cc{display:none}.edit-ticket-description .ksd-cc{margin-bottom:5px}#post-body .ksd-misc-severity::before{content:"\f348"}#post-body .ksd-misc-customer::before{content:"\f110"}#post-body .ksd-misc-assign-to::before{content:"\f483"}#ksd-messages-metabox>div#ksd-ticket-message{min-height:200px}.ksd-post-status-display{padding:4px;-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px;color:#FFF}#post-body .ksd-misc-assign-to::before,#post-body .ksd-misc-customer::before,#post-body .ksd-misc-severity::before{display:inline-block;font:400 20px/1 dashicons;left:-1px;padding:0 2px 0 0;position:relative;text-decoration:none!important;top:0;vertical-align:top}.reply_author,ul.edit-ticket-options li.selected{font-weight:700}#ksd-misc-current-severity.high{color:orange}#ksd-misc-current-severity.urgent{color:red}#post-body .ui-widget{font-family:Verdana,Arial,sans-serif;font-size:1.1em}.ksd-reply-submit-wrapper{clear:both}.ksd-reply-submit-wrapper .spinner{float:left}.spinner.ksd-reply-spinner.hidden{display:none}.ksd-migration-spinner{display:none;float:left}.ksd-migration-spinner.is-active{display:inline-block}.ksd-severity-and-assign{width:50%;float:right;text-align:right}.ksd-assign-to,.ksd-severity{width:50%}.ksd-send-email{width:10%;float:left;line-height:42px}.ksd-customer-email,.ksd-customer-name{width:45%}#new-ticket .ksd-customer-email,.ksd-assign-to{float:right}.ksd-severity{float:left}.ksd-message{margin-bottom:10px;clear:both}#new-ticket .ksd-submit{background-color:#2ea2cc;border:1px solid #fff;color:#fff;padding:5px 40px;float:left;clear:both}#ksd-single-ticket{background:#fff;margin-left:15px}h1.ksd-single-ticket-subject{padding-left:15px;padding-top:15px;margin-top:0}#ksd-single-ticket .author_and_date,#ksd-single-ticket .ticket_cc{padding-left:15px;padding-right:15px}#ksd-single-ticket .ksd_cc{color:#999}#ksd-single-ticket .date{float:right;padding-right:15px}#ksd-single-ticket .description{border-bottom:1px solid orange;border-top:1px solid orange;margin:0;padding:20px 15px}ul#ksd_attachments{float:none;margin-top:40px}#ksd-ticket-info-action .spinner,ul.edit-ticket-options li{float:left}#ksd-single-ticket .ksd-submit{float:left;clear:both}#edit-ticket-tabs{border-color:#eee #fff #fff;border-style:solid none none;border-width:1px medium medium}ul.edit-ticket-options{height:30px;line-height:28px}#ksd-messages-metabox .ui-tabs .ui-tabs-nav li{background-color:#f7f7f7;border:1px solid #ccc;padding:0;-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px}#ksd-messages-metabox .ui-tabs .ui-tabs-nav .ui-tabs-anchor{color:#555;font-size:.9em;padding:2px 10px}#ksd-messages-metabox .ui-state-default.ui-corner-top.ui-tabs-active.ui-state-active{background-color:#555}#ksd-messages-metabox #edit-ticket-tabs .ui-state-active a,#ksd-messages-metabox .ui-state-active a:link{color:#fff}#ksd-messages-metabox .ui-tabs .ui-tabs-nav,#ksd-ticket-info .inside{margin:0;padding:0}#ksd-ticket-info-footer{background:#f5f5f5;border-top:1px solid #ddd;clear:both;padding:10px;height:30px}#ksd-ticket-info-footer a{color:#a00;text-decoration:none}#ksd-ticket-info-action{float:right;line-height:23px;text-align:right}#ksd-ticket-info-main{margin:6px 0 0;padding:6px 12px 12px}#ksd-single-ticket #edit-ticket-tabs ul.ui-tabs-nav{background:none;border:none;width:100%;padding-top:10px}#ksd-single-ticket #edit-ticket-tabs ul li{clear:none;width:12%;border-radius:0}#ksd-single-ticket #edit-ticket-tabs ul li.ui-state-default{background:#e0e0e0}#ksd-single-ticket #edit-ticket-tabs ul li.ui-state-default a{color:#222}#ksd-single-ticket #edit-ticket-tabs ul li.ui-tabs-active{background:#2ea2cc}#ksd-single-ticket #edit-ticket-tabs ul li.ui-tabs-active a{color:#FFF}#ksd-single-ticket #edit-ticket-tabs ul li a{padding:5% 15%;color:#FFF}#edit-ticket-tabs #forward_ticket,#edit-ticket-tabs #reply_ticket,#edit-ticket-tabs #update_private_note{float:left;margin-top:20px;padding-left:0;width:100%}#update_private_note textarea{background-color:#EFEFEF}#edit-ticket-tabs textarea{width:100%}#ticket-replies{margin-top:0;padding-left:0}ul#ksd-ticket-replies{border-top:1px solid orange;margin:0;padding:0}ul#ksd-ticket-replies li{list-style-type:none}.replies-more{background-color:#f1f1f1;background-image:url(../images/icons/ellipsis.png);background-position:center center;background-repeat:no-repeat;border:1px solid #ddd;clear:both;cursor:pointer;height:10px;margin-top:12px;opacity:.3;width:20px}.ksd-ticket-post-body div#post-body-content{background-color:#fff;margin-bottom:0}.ksd-ticket-post-body #titlewrap>h2{color:orange;padding:8px 12px}#ksd-ticket-messages h3.hndle.ui-sortable-handle{display:none}div.replies-more:hover{opacity:.9}.ticket-reply{border-bottom:1px solid orange;padding:15px}.ticket-reply.ksd_private_note{background-color:#efefef}.reply_date{float:right}.reply_message{clear:both}#ticket-replies .reply_date{float:right;text-align:right;width:50%}.reply_author{float:left;width:50%}#new-ticket input.ksd-submit:hover{cursor:pointer}.ticket-actions{clear:left;font-size:.8em;visibility:hidden;width:100%;padding-left:11px}.ticket-list-item .ticket-actions a{color:#0074a2;text-decoration:none}div.ticket-list-item:hover .ticket-actions{visibility:visible}.ticket-actions ul.status li:hover{background-color:#FFF}.alternate .ticket-actions ul.status li:hover{background-color:#f9f9f9}#ticket-tabs .empty{text-align:center;background:#efefef;padding-top:10%;font-size:1.2em;font-weight:700}ul.add-ons{margin:0;padding:15px 0}ul.add-ons li{background:#fff;border:1px solid #ccc;padding:15px;text-align:center;width:230px;float:left;margin-left:10px;height:315px}ul.add-ons li img{width:64px;height:64px}ul.add-ons li a{text-decoration:none}ul.add-ons li p{text-align:left} .ksd-price{font-size:.9em}ul.add-ons li:hover{background-color:#add8e6;color:#fff}#ksd-dummy-plugin-dialog{font-size:.9em;text-align:left}#ksd-dummy-plugin-dialog button{width:80%}ul.dashboard-statistics-summary{border:1px solid #ccc;height:70px;text-align:center;width:100%}ul.dashboard-statistics-summary li{float:left;font-size:24px;line-height:1.2;padding-top:12px;width:25%;color:#2ea2cc}ul.dashboard-statistics-summary li span{color:#999;float:left;font-size:13px;font-weight:400;line-height:1;width:100%}ul.dashboard-statistics-summary li.ksd-dash-click:hover{cursor:pointer;text-decoration:underline}.ksd-table tbody tr a,.ticket-list-item .ksd-tkt-customer-name a,.ticket-list-item .subject-and-message-excerpt a,.ticket-list-item span.ksd-tkt-status a{text-decoration:none}.wp-pointer-buttons a.ksd-next{margin-right:22px;margin-top:-6px}.ticket-list{background-color:#FFF}#select-all-tickets{padding:5px 0 5px 8px;font-weight:700}.ticket-list-item{width:100%;padding:10px 0 8px;margin:0;line-height:20px;border-bottom:2px solid #F1F1F1;background-color:#f9f9f9}.ticket-list-item input{float:left;margin-top:3px;margin-right:5px;margin-left:1%}.ticket-list-item span.ksd-tkt-customer-name{width:19%;float:left}.ticket-list-item span.ksd-tkt-status{border-radius:50px;float:left;margin:0 2%;text-align:center;width:2%}ul.tour{list-style-type:none;text-align:center}ul.tour li{border-radius:50px;color:#fff;display:inline;margin:0 3px;padding:5px}.wp-list-table td.column-status span{border-radius:3px;-webkit-border-radius:3px;-moz-border-radius:3px;color:#FFF;font-size:.9em;padding:3px;background-color:grey}.wp-list-table .column-status span.new{background-color:#bcc1c5}.ksd-post-status-display.open,.wp-list-table .column-status span.open{background-color:red}.ksd-post-status-display.pending,.wp-list-table .column-status span.pending{background-color:orange}.ksd-post-status-display.resolved,.wp-list-table .column-status span.resolved{background-color:green}.ksd-post-status-display.draft,.wp-list-table 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span#test_mail_connection{clear:both;float:left}#settings-accordion{padding-top:12px}#ksd-migration-status{padding:5px 2px 2px}.ui-tooltip{padding:8px!important;position:absolute;z-index:9999;max-width:300px;font-size:11px!important;color:#fff!important;background:#464646!important;-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px;-webkit-box-shadow:1px 1px 3px rgba(0,0,0,.1);-moz-box-shadow:1px 1px 3px rgba(0,0,0,.1);box-shadow:1px 1px 3px rgba(0,0,0,.1);text-align:center}#update-settings ul.ksd-multiple-checkboxes{float:left;margin-top:0;width:70%}.ksd-multiple-checkboxes>li{float:left;width:30%}#update-settings .ksd-multiple-checkboxes input{float:left;margin:0;padding:0;width:10%}#update-settings .ksd-multiple-checkboxes label{float:left;font-weight:400;line-height:15px;width:90%}.ksd-blue{color:#2ea2cc}.help_tip{cursor:help}.ticket-actions ul.ksd_agent_list li:hover,.ticket-actions ul.severity li:hover,.ticket-actions ul.status 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