=== Aarambha Case Management ===
Contributors: aarambhathemes
Tags: case management, customer support, email notifications, helpdesk, file upload
Requires at least: 6.7
Tested up to: 7.1
Requires PHP: 7.0
Stable tag: 1.0.2
License: GPLv3 or later
License URI: https://www.gnu.org/licenses/gpl-3.0.html

Aarambha Case Management lets businesses receive, organize, and manage customer cases via a front-end submission form.

== Description ==

Aarambha Case Management allows website visitors to submit inquiries through a front-end form, including file attachments, and receive automated email notifications as their case status changes. Administrators manage cases, update statuses, and customize email templates from the WordPress dashboard.

= Customer Features =
* Submit inquiries through a front-end form
* Attach files to a submitted case
* Receive automated email updates when the case status changes

= Administrator Features =
* View and manage all submitted cases from the WordPress dashboard
* Update case status (e.g. Pending, In Progress, Resolved)
* Manage and download customer-submitted attachments
* Customize the email templates sent to customers

= Displaying the Case Submission Form =

Add the following shortcode to any page or post where you want the submission form to appear:

`[aarambha_case_management_form]`

[REPLACE with your actual shortcode/block name — see note below]

== Installation ==

1. Install the plugin either via the WordPress.org plugin directory or by uploading the plugin files to the `/wp-content/plugins/` directory.
2. Activate the plugin through the 'Plugins' menu in WordPress.
3. Go to **Aarambha Case Management → Settings** in your WordPress dashboard to configure the notification email address and email templates.
4. Add the `[aarambha_case_management_form]` shortcode to any page to display the case submission form to visitors.

= Automatic installation =

Log in to your WordPress dashboard, go to Plugins → Add New, and search for "Aarambha Case Management." Once found, click Install Now, then Activate.

= Manual installation =

Download the plugin and upload it to your server via FTP. See the [WordPress Codex guide to managing plugins](https://wordpress.org/documentation/article/manage-plugins/) for detailed steps.

= Updating =

The plugin supports WordPress's built-in automatic updates. As with any update, we recommend backing up your site beforehand.

== Frequently Asked Questions ==

= How do I add the case submission form to my site? =

Add the `[aarambha_case_management_form]` shortcode to any page or post. The form will appear where the shortcode is placed.

= How do I customize the email templates? =

Go to Aarambha Case Management → Settings → Email Templates in your WordPress dashboard. From there you can edit the subject and body of each automated email.

= Where are file attachments stored? =

[Explain: e.g. "Attachments are stored in the WordPress uploads directory and are only accessible to logged-in administrators."]

= What is the plugin license? =

This plugin is released under the GPLv3 license.

= Does this plugin work with any theme? =

Yes, the plugin's front-end form and admin screens are designed to work independently of your active theme.

== Screenshots ==

1. front-end submission form.
2. administrators manage cases.
3. email templates builder.