Hi {widget:name},<br><br>This is to inform you that a new reply has been recorded to that ticket you are handling with. <br>To view the ticket, follow this link, <span style="font-style: italic; font-weight: bold; text-decoration: underline;"></span>{widget:param|name=link}.<br><br>Here are the following information of the ticket:<br><br><span style="font-weight: bold; font-style: italic; text-decoration: underline;">Category Name: </span><br>{widget:param|name=category}<br><br><span style="font-weight: bold; font-style: italic;"><span style="text-decoration: underline;">Ticket ID</span>: </span><br>{widget:param|name=ticketid}<br><span style="font-weight: bold; font-style: italic; text-decoration: underline;"></span><span style="font-weight: bold; text-decoration: underline; font-style: italic;"></span><br><span style="font-weight: bold; font-style: italic; text-decoration: underline;">Content:</span><br>{widget:param|name=description}<br><br><br><br><div style="text-align: center;">Powered by <a href="http://www.joobi.co/" target="_blank">Joobi</a><br></div>