This view shows a list of all replies for a certain problem or issues that are commonly asked.<br><ul><li>To view the content of the canned reply, click on the title.</li><li>To view the profile of the author of the canned reply, click on the name of the author.</li><li>To publish/unpublished canned reply, click on the icon on the Publish column.<br></li><li>To make canned reply public/private, click on the icon under Private column.</li></ul><span style="color: rgb(51, 0, 255); text-decoration: underline;">NOTE:</span><br><ul><li>You can sort it by categories.<br></li></ul><span style="font-size: 11pt; line-height: 115%;" calibri="" ,="" sans-serif="" ;=""></span>