<p>Hello {widget:name}<br /><br />Hereafter is a list of tickets which have been automatically closed due to lack of response.  If you consider the issue solved, you have nothing to do.<br />However if the issue is not yet solved then you can re-open the ticket at any time.<br /><br />{widget:param|name=message}<br /><br /><span style="font-style: italic; font-weight: bold; text-decoration: underline;">List of Tickets:</span><br /><br />{widget:param|name=ticketids}<br /><br /><br /></p>