<p>Hi {widget:name},<br /><br />You still have <span style="font-weight: bold;">unsolved</span> <span style="font-weight: bold;">ticket</span> <span style="font-weight: bold;">[{widget:param|name=ticketid}]</span>.<br />If you think that this ticket needs no answer, {widget:param|name=linkclose}.<br /><br /><span style="font-weight: bold;">Ticket information</span>:<br /><br /><span style="font-style: italic; text-decoration: underline;">Title:</span> {widget:param|name=title}<br /><span style="font-style: italic; text-decoration: underline;">Created:</span> {widget:param|name=created}<br /><span style="font-style: italic; text-decoration: underline;">By:</span> {widget:param|name=author}<br /><br /><span style="font-style: italic; text-decoration: underline;">Last reply:</span> {widget:param|name=lastreply}<br /><br /><span style="font-weight: bold; font-style: italic; text-decoration: underline;">Link to view the Ticket:</span><br />{widget:param|name=link}<br /><br /></p>
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