<p>Hello&nbsp;{widget:firstname},</p><p>This is an automatic notification.</p><p>We apologize for the delay answering your ticket&nbsp;&nbsp;[{widget:param|name=ticketid}]. All our agents are busy answering the tickets in the order they have been received.</p><p>&nbsp;</p><p>Should you need to update the ticket:&nbsp;{widget:param|name=link2Ticket}</p><p>&nbsp;</p><p>Thank you for your patience.</p><p>{widget:sitename} team</p>